Shipping Policy

Free Shipping on ALL Orders

Q1. How long does delivery take?

A1: 3-7 business days. (Note: The delivery time of pre-sale products is subject to the arrival time.)

Q2. Where does Ecoluminor ship to?

A2: United States and Canada.

Q3. How will my delivery be shipped?

A3: Amazon functions as our logistics partner to ship out Ecoluminor products. They will choose the carrier that they think works best for our customers.

Q4. I ordered more than one item. Will they all be delivered at the same time?

A4: We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Q5. Can I change the delivery address of my package after it has been shipped out?

 A5. Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 60 minutes and reorder with accurate details.